Havenswift Hosting was founded in 2006 with the aim of providing a small and friendly alternative to the large impersonal hosting businesses that already existed. With the founder having been involved in various parts of the IT industry for 25 years, and having run one of the first commercial websites on the internet in the UK, we have seen most of it.
We provide affordable and reliable web hosting, but more importantly we provide a quick, friendly and knowledgeable pre-sales and support service regardless of your level of technical expertise.
The company owners and all our staff run a range of our own websites, which puts us in an unusual position when it comes to supporting yours. We are not describing problems we have read about. Whether your site is a simple information page or a complex and busy e-commerce, content management or membership system, we are running something comparable ourselves.
A few things have stayed constant since 2006 and are worth stating plainly, because they explain most of the decisions we make.
We do not oversell. Servers are loaded to a level that leaves genuine headroom. A cheap plan on a server carrying too many accounts is not cheap, it is slow, and slow costs a shop more than hosting ever will.
Support is answered by administrators. The person replying to your ticket has access to the server and can look at what is actually happening.
We tell you when you do not need to spend money. If a larger plan will not fix your problem, we will say so and explain what will.
We specialise rather than generalise. E-commerce and WordPress are what we know deeply, and we would rather be genuinely useful in those areas than adequate in all of them.
We provide a wide range of hosting products and services and are experienced with e-commerce, content management systems and paid membership systems. While we are a UK company, we have customers all over the world running on our servers in our UK based, secure data centre.
We also write and support our own CubeCart plugins and CubeCart skins, which is unusual for a hosting company and is the reason our CubeCart support goes further than most.
We continue to work on improving customer service and expanding the business, while keeping the friendly and personal service that brought most of our customers to us in the first place. If you are unsure what you need, or you want something slightly different from what is listed, please ask.
Technical support: customers should submit a support ticket.
Abuse complaints: please submit a ticket to our abuse team.
Complaints about our service: our support and complaints procedure sets out how these are handled and escalated.
Address : 71-75 Shelton Street, London. WC2 9JQ
Telephone : +44 843 289 8051