If a site is up for the rest of the world and down for you, the problem is between you and the server rather than with the site.
Check whether it is just you
Try the site on mobile data with wi-fi switched off. If it loads on mobile data but not on your broadband, it is your connection or your IP address.
The usual causes
- Your IP address has been blocked. Repeated failed logins to cPanel, webmail, FTP or your site's admin will get an address blocked automatically. This is the most common cause by far, and it usually follows someone getting a password wrong several times.
- Your DNS is stale. If the site moved recently, your computer or router may still be using the old address. See Accessing a website by changing your local hosts file.
- Browser cache. Try a private window before anything else.
Getting unblocked
Find your address by searching for "what is my IP", then open a support ticket from a device that can still reach the client area – a phone on mobile data will do – and give us that address. If your broadband address changes regularly, tell us, as that affects how we handle it.
Before you ask, it is worth making sure the password that caused the lockout is now correct and saved, or the block will simply happen again.
